Frequently Asked Questions

Text 561-335-6658 or email Brittany@serenetrailstherapy.com, or send a message to set up a free phone consultation. If you already know you'd like to begin, you can request an intake appointment in the client portal.

We support clients from birth to young adulthood, along with their parents and caregivers. See child therapy, teen counseling and young adult therapy.

Serene Trails shares office space with Berger Counseling Services located at 7522 Wiles Road in Coral Springs, FL 33067. It is on the South side of Wiles, across from Whispering Pines and Cherry Smash, the new coral building (2 story) which is between the School of Rock and Blue Realty buildings. There is a parking in the front and back of the building. The office is upstairs and you can access it via stairs or elevator. Further instructions are given upon confirmation of first intake appointment. 

Yes, our services are available virtually via the patient portal telehealth platform: therapyportal.com/p/serenetrails by clicking the telehealth tab, or after logging into your portal account. 

Feeling comfortable with your therapist matters. If either of you decides it isn't a good fit, at any point, Brittany can provide referrals to other providers.

Existing clients can use the client portal to schedule and complete intake forms. To log in for the first time, use the patient's name and birthdate. For a password reset, email Brittany@serenetrailstherapy.com or text 561-335-6658.

No. Need help right now? Call or text 988 to reach the 988 Suicide & Crisis Lifeline, any time, day or night. If you are in immediate danger, call 911. Serene Trails Therapy is not a crisis service, and email, text messages and contact forms are not monitored for emergencies.

Yes. We're in-network with several plans for outpatient mental health therapy, including Aetna, AvMed, Cigna, Humana, Optum, Blue Cross Blue Shield, Oscar Health and UnitedHealthcare. See the full list on Insurance and Fees. Please call the number on your card to confirm your benefits for outpatient mental health.

It depends on your plan. Many plans pay back a percentage of therapy costs. Ask your insurer: "Do I have out-of-network benefits for outpatient mental health?" and "What is the coverage amount per session?" If you do, we can provide a document (superbill) for you to submit.

The standard rate is $125 per hour for an individual therapy session. Equine-assisted psychotherapy is private pay at $200 per session. See Insurance and Fees. 

Zelle, Visa, MasterCard, American Express, Discover, Health Savings Account (HSA) cards, cash and check. Payments, copayments, and coinsurance are made through the patient portal and a credit card is required to be on file. 

Ask whether you have a copay and how much it is per session, whether you have a deductible to meet first, and about coverage for outpatient mental health, specifically CPT codes 90791 and 90837. Our practice NPI is 1548890825 and Brittany's individual NPI is 1417506429.

Insurance is not accepted for equine-assisted psychotherapy; it is private pay. If you have out-of-network benefits, a superbill may be provided for possible reimbursement. 

A typical therapy session lasts 45-55 minutes. Young children may not need a full session, depending on their development and treatment needs.

Our office has a private waiting room where you will be greeted by your clinician. Then we will begin an intake appointment where history, current problems, and treatment expectations, are discussed. A goal and plan for treatment are created together and coordinating future appointments occurs. 

Depending on age and goals: Trauma-Focused CBT, Cognitive Behavioral Therapy, Child-Parent Psychotherapy, family therapy, play, art and sand tray therapy, motivational interviewing, skills building, mindfulness, psychoeducation and equine-assisted psychotherapy. Read about our approach.

It's an experiential therapy where horses are part of the session. Everything happens on the ground; there's no riding. Activities can include brushing, painting, washing and leading horses, and spending time in a large fenced pasture. No horse experience is needed. Sessions take place at a partner farm, not our office. Learn more.

In Florida, teens 13 and up should know their therapist must follow laws that keep their information private, even from parents. Parents or caregivers are brought into sessions when the teen agrees, or if there's a danger or threat to the teen or someone else. Details are in our privacy policy and available on request and at intake. 

Yes, parents and caregivers are part of the team. For children under 3, a caregiver is present in all sessions. In Child-Parent Psychotherapy, sessions start with the caregiver individually and then continue weekly with caregiver and child together. Family therapy teaches parenting, stress-management and communication skills.

Yes. Infant mental health support is for children from birth to 6 who show signs like excessive crying, irritability, sadness or extreme tantrums, or who have experienced trauma. Children first communicate through behavior, and we help you understand what they may be expressing. Read more.

If worries, sadness, behavior or a big life change are getting in the way of school, sleep, friendships or family life, a free phone consultation can help you decide. See When Should a Child Start Therapy?